Q: How does the Smart Greeting actually work?
A: A ‘smart greeting’ greets your caller like this “Hi John, you’ve reached Nancy, who is unavailable.” YouMail uses its massive Caller ID database and your address book, and then it generates a custom voicemail greeting that includes their name. It sounds just like a person answered the phone for you. If YouMail can’t figure out who is calling, YouMail just doesn’t say their name.
Q: Tell me about the auto-reply. Is it pretty flexible?
A: Yes, you have a lot of flexibility over who gets an auto-reply to a call and when they get it. For example, if you mostly want an auto-reply to go to new people who call you (so you don’t lose new business), you can set them up so only people who aren’t in your contact list and are calling for the first time receive it. Or, for example, if you want to send an auto-reply to people who hang-up, (so they know you’re aware they called and they are important to you), you can set up auto-reply up so that only callers who hang up get the reply. The possibilities are endless!
Q: How about Call Transferring. How does that work?
A: When you can’t - or choose not to answer an incoming call, YouMail answers the call for you, and plays a professional greeting for your caller. That greeting presents the caller with some choices – for example, that they can press 0 to connect to your assistant. YouMail takes care of routing them to whatever number is associated with their choice.