Q: How does YouMail’s Caller ID actually work?
A: When you can’t – or choose not to answer - an incoming call, YouMail answers the call for you, takes the message and delivers that message to you. As part of the message, YouMail will tell you the caller ID of the person who left that voicemail, providing you with the name, number, and often a relevant image, like a logo or telemarketer indication or photo. More importantly, it indicates whether this caller is spam and should be ignored.
It will do this even if the caller name is not in your address book. This lets you easily see which messages are left by spammers, telemarketers or robocallers, and which messages are important and need your immediate attention. YouMail also does this for missed calls – even if your caller doesn’t leave a message. So, you never have to worry about not knowing the identity of your missed calls.
Q: Does YouMail provide Caller ID for free?
A: YouMail provides basic caller ID for free on all voicemails and hang up calls. There’s no reason to pay extra for Sprint Caller ID, AT&T Caller ID, Verizon Caller ID or T-Mobile Caller ID. YouMail uses a number of internal sources to find that information and determines the correct caller name. For our paying customers, we try even harder to figure out who is calling, using a number of sources that charge us to query their data bases. This leads to even better Caller ID.
Q: Does YouMail ever get the Caller ID wrong?
A: Yes, it can occasionally make a mistake, for example, if someone has recently given up their number, or if someone’s phone bill is paid by someone else (parent, spouse, etc). However, in those cases, you can quickly and easily update your address book with the right name for the number and YouMail will use that number on all future calls. If you want to see how good YouMail is, just try a reverse phone lookup
with our phone directory.
Q: Are auto-replies something that callers like?
A: We think so. At YouMail, we have sent many hundreds of millions of these auto-replies on behalf of our users. Most people like getting the instant response, and love having a way to turn a phone call into a text message or email messaging session.