Live Connect

Effortless Call Routing

Satisfy callers even when you're busy.

Yes, I want Live Connect

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Here Are the Details

What It Does

It does far more than your carrier. Sure, you can forward your calls. But it's all or nothing. All calls forward to ONE location. That's not enough for any growing business. Callers are empowered with options and get the immediate service they need. It also costs far less than a PBX or IVR service, which can often cost hundreds of dollars a month.

How Live Connect (Call Forwarding) Works

When you can't - or choose not to answer an incoming call, YouMail answers the call for you, and plays a professional greeting for your caller. That greeting presents the caller with some choices – for example, that they can press 0 to connect to your assistant. YouMail takes care of routing them to whatever number is associated with their choice. You can choose up to 10 different phone numbers to redirect your missed calls to by setting a different phone number for all digits between 0 and 9.

Why Live Connect is Important

You work hard to generate interest for your business. Whether it's a potential new customer or an existing one that needs immediate attention, plenty of callers don't like leaving voicemails. Wouldn't it be great if they could reach someone right away? With Live Connect (and YouMail Professional), they can!

Who Benefits from Live Connect?

Small business owners, sole proprietors and entrepreneurs – such as realtors, accountants and industry service pros – depend upon Live Connect (ivr) to ensure their callers and customers get the immediate attention that they deserve.

Got an Assistant?

Make it super easy for callers to reach your assistant with a quick press of a button. It streamlines the process enormously, especially if your caller needs to make an appointment or is following up with key information.

Work with a Partner?

Callers can easily be routed to your partner (and vice-versa!) when you're not available. This is ideal when your callers have specific questions or information that only someone in charge can manage.

Want to look like a Big Business?

Offering your callers a menu of options – "press 1 to speak with Sam" "press 0 to speak with the Operator" - can greatly improve customer service. It also projects an impressive, professional image that makes your business "bigger."


The Live Connect feature is quick and easy to launch. A 'Set-Up Wizard' walks you through the entire process. You'll be up and running within a couple of minutes. (Remember, you must have YouMail Professional.)

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