Help Topics

Getting Started

• How do I add a contact?
• How do I change my PIN?
• How do I set up my phone after I've signed up on the web?
• How do I setup or update my default greeting?

Personalizing YouMail

• How do I record a personal greeting from my phone?
• How do I record a personal greeting over the web?
• How do I upload a personal thumbnail?
• How To Ditch Callers
• Letting Others
• The time stamp on my voicemails is wrong, how do I change it?
• What are Smart Greetings and how do I use them?

Optimizing Your Experience

• How do I set up audio-to-text transcriptions?
• My name (or my contact's name) is not one of the recognized names, what do I do?
• Why won't my Smart Greetings play?

Smart-Phone Visual Voicemail

• How to get YouMail on your iPhone, Blackberry or Windows Mobile device
• I get this error on my Blackberry - 'A problem occurred while trying to render the page'
• I see the audio download on my Blackberry when I play a message but don't hear anything
• My phone browser doesn't display YouMail correctly
• Why can't I click on hyperlinks on the e-mail alerts sent to my Blackberry?

Common Questions

• Can I still check my voicemail from my cell phone?
• How are my voicemails transcribed, are people listening to my voicemails?
• How do I change how I am notified of a new voicemail?
• How do I change the auto-login setting so a PIN is required to check my voicemail?
• How do I check my voicemail from another phone?
• How do I reply to a message on the web?
• How do I share a voicemail over the web?
• How do I use a personal greeting from the Cool Greetings community?
• How to play special greetings for BLOCKED or UNKNOWN callers
• How to Reply to Voicemail with a TXT, EMAIL or VOICEMAIL reply
• How to send FREE text messages using YouMail
• I bought a new phone - how do I setup my new phone on this service?
• I had messages left on my old voicemail system - how do I retrieve them?
• I have a new number, how do I change it?
• I replaced the SIM chip on my phone and it now calls my old voicemail - what do I do?
• What do I do if my messages go to my old voicemail, not YouMail?
• What do I do if my phone still retrieves from my old voicemail, not YouMail?
• What is Ditchmail, and how do I "Ditch" a caller?
• What options are available to while listening to my messages on my phone?
• Why doesn't the voicemail icon on my phone alert me to a new message?
• Why don't I get voicemails I forwarded to email?

Discontinue Service

• How do I unsubscribe from YouMail?


41 topics.