YouMail Privacy Statement

Updated: January 10, 2019

This privacy statement (this "Privacy Statement") is designed to assist you in understanding how YouMail uses and safeguards the information you provide.

1. What's Needed To Provide Our Service

To provide the YouMail service to you, YouMail will:

  • Collect info needed to establish your account and identify you as a unique user. This includes your telephone number(s), email address, name, other personal information, and, if you opt-in, information from your address book and your social network connections.
  • Leverage third-party services, such as transcription providers, text message gateways, caller ID providers, telephony service providers, and others. YouMail may provide specific information to these third-parties, as may be necessary for them to provide specific services to YouMail. For example, to send you a text message, YouMail must provide your mobile number to a text message gateway service.
  • Collect and store voicemails. Voicemails are stored securely and are available only to your account and via your login credentials. YouMail offers user-selected features that permit you to (i) receive voicemail messages as files in your inbox, (ii) send voicemail messages to other YouMail users, (iii) forward messages, and (iv) share messages with others. If you use any or all of these features, you assume the responsibility of the distribution of such messages and that personal information contained in such messages may be made public.
  • Use cookies. A cookie is a small piece of information created by our website and stored on your computer that assists us in providing customized services. The use of cookies is standard in the industry. We use cookies for login verification, session management, load balancing and personalization to enhance your user experience. We never use cookies to retrieve information from your computer that was not already voluntarily provided to us by you. You are always free to decline our cookies if your browser permits, although in that case, you may not be able to use certain features of our service. YouMail allows third-parties that show advertisements on YouMail web pages to set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to YouMail's cookies.

YouMail enters into agreements with third parties that contain applicable restrictions on use of and access to data covered by this Privacy Policy. YouMail cannot be responsible, however, for the actions of parties it does not own or control.

2. Marketing, Advertising, and Data Sales

YouMail may be provided to you (a) by your existing carrier as your default voicemail, or (b) directly by YouMail as a replacement for your existing carrier's voicemail.

When YouMail is provided directly by your carrier, unless you separately agree via your carrier, there is no third-party advertising added by YouMail, there is no marketing to the user based on any of your "CPNI" data, and YouMail provides no data on you or your communication actions to third-parties.

When you sign up for YouMail directly, YouMail may:

  • Contact you using info you provided when creating or updating your YouMail account. This includes via the email address associated with your YouMail account, via text message or call to the phone number associated with your YouMail account, or via your YouMail voicemail. This may be for transactional purposes, such as service announcements, policy modifications (including modifications to this Privacy Statement), administrative messages, or respond to feedback provided by you. Or it may be to occasionally market YouMail features and services to you.
  • Advertise to you using third-party advertising companies and share mobile device information such as mobile device IDs for their own marketing purposes. These companies may use information (not including your name, address, email address or telephone number) about your visits to YouMail's and other websites and/or information about your device, including your mobile ID, to provide advertisements about goods and services of potential interest to you.
  • Collect and process general demographic and usage info. YouMail, or a third-party service provider working on YouMail's behalf, collects and processes, non-personally identifiable, general information about demographics (age, gender, and interests) and usage of the YouMail services. This may include combining your actions on the YouMail web site or in apps with Google Analytics Demographics and Interest Reporting. This category of information is general and cannot and is not used to identify specific users, telephone numbers, or email addresses.
  • Provide third-parties with usage related data for non-marketing purposes. This data may be provided solely to improve the quality of our services and those of such third parties. For example, YouMail may provide information gathered from collecting and analyzing usage data to third-party service providers to help them determine whether or not incoming calls from a given number are likely to be unwanted robocallers.

If, and only if, you explicitly grant YouMail permission to access your location, YouMail may:

  • Collect and share anonymous precise sensor and location information, through YouMail's own collection mechanisms or through methods such as mobile "SDKs". Such collected and anonymized information (including information from GPS receivers, accelerometers, gyroscopes, and other sensors) can allow YouMail or our partners, such as Cuebiq, to determine your device location, acceleration, and orientation. YouMail may use this location data to help us design, provide, implement, or improve existing or future YouMail services and features, or use this location data aggregated or combined with mobile identifiers (such as IDFAs and Android IDs) to share with third parties for purposes related to advertising, attribution (e.g., measuring ad performance) analytics and research.

3. Opting-Out

You have significant choices as to what types of advertising and what types of data collection YouMail can do. To opt out of:

  • YouMail sending marketing e-mails to you, simply unsubscribe using a link in any email or contact YouMail at [email protected].
  • Interest-based advertising, simply use the appropriate settings on your device. When you have opted out, advertisers will not use in-app information collected from that device to infer your interests or serve ads to that device that are targeted based on your inferred interests.
  • Google using personal information in ads, simply use the Google Ads settings at This includes information collected by Google or its partners.
  • YouMail or 3rd-Parties using your mobile IDs to target ads, simply go to
  • Having location-related data collected (as well as to turn off any YouMail features that use location data), simply do not grant or turn off "location permissions" for the YouMail iPhone or Android app, respectively. Turning off location permissions removes your consent to have location data collected.

If you would like more information about various third-party ad networks or to know your choices about limiting the information used by these companies, including disallowing targeted advertising based on location,

4. Notification of Changes

The Terms of this Privacy Statement are subject to change by the Company at any time, effective upon posting an updated Privacy Statement on the Website and providing you with notice. Any use or access of any of the Services after such notice shall constitute acceptance by you of such changes.

If you have any questions about this privacy statement, YouMail's practices, or your dealings with YouMail, you can contact us at [email protected].