Smart Greeting - Name Recognition and Requests

If your name or your contact's name is not one of the thousands of recognized names in our Smart Greetings database, just send us an email to support@youmail.com or fill out our Support Request form.

Note: To add new names to the smart greeting, YouMail pays the "YouMail voice" to record each name "just right" - which has gotten really expensive. As a result, we charge $5.00/name. You can click here to place your order. Send an email to support@youmail.com as soon as you placed your order with the name(s) and pronunciation(s). We submit the requests for name recordings at the end of each month.


Special notes about the Smart Greeting 1.0:

There are three possibilities that exist if the SmartGreeting isn't recognizing the name after your contacts have been uploaded to YouMail.com:

1. The caller's name is not in the system.
2. The caller's name has characters in the name that make it unrecognizable (such as a '-' or a space)
3. the caller's name has its first and last name on the first name line (or no names are present in the First Name field

Ex: "Mary Ann" would not work, whereas "Mary" or "MaryAnn" would in the first name field.

The smart greeting looks for the first name associated with the phone number in your YouMail contacts first, then if the caller is a YouMail user, then the first name registered to the phone number.

The first name must be in our smart greeting database in able to greet the callers with their first names. You can preview your contact's smart greeting by clicking on the round green playback icon on the contacts tab. If you have uploaded your contacts to YouMail and still have issues, let me know the specific name and issue.